Frequently Asked Questions

Lightspeed Global distributes plastic model kits, accessories and collectibles.

We only sell to dealers and retailers with physical brick-and-mortar retail stores or established online stores.
We do not accept and will not respond to sellers who operate exclusively on third-party marketplaces, such as Amazon, eBay, Walmart, etc.
As part of our due diligence, we will research all registrants and only contact those who meet our requirements listed above.

The minimum order is $350.

Please refer to our About page to see the brands we carry.

To see our prices, log into the website. To request a login, please click on the Register button on the Login page. We will contact you within 1 business day to verify your account details.

Upon submission of your order, we will contact you to request payment. We accept the following:

• • All major credit cards
  • Email Money Transfers (within Canada)
  • ACH Transfers (within US)

Please reach out to your retailer for parts request.

Due to the volume of parts request, we will no longer be accepting replacement part requests. If your kit was purchased from an authorized retailer (through us), then we will send the parts to the retailer when they order it.

We ship throughout Canada and the United States. Our warehouses are located in Toronto, Ontario and Buffalo, NY.

We strive to fulfill orders within 2 business days, usually sooner. If there are any issues, we will contact you.

We offer free shipping within continental US and Canada for shippable orders over $500, before tax.
For orders below $500, shipping will be capped at 10% of the invoice total.
For orders below $350, full shipping fees will charged. *some conditions apply.

RETURNS & DAMAGED GOODS POLICY

1. Reporting Damaged Goods

   • Retailers must report any damaged items within seven (7) days of receiving the shipment.

   • It is the Retailer’s responsibility to inspect all packages for visible damage immediately upon delivery.

2. Freight Carrier Damage Claims

   If damage is caused by the freight company, the Retailer must:

   1. Inspect the shipment upon arrival before signing for delivery.

   2. If external box damage is visible:

      • Report the damage immediately to the delivery driver.

      • Note the damage on the Bill of Lading (BOL) before signing.

      • Obtain a written complaint receipt from the carrier.

      • Take clear photos of the damaged package before opening.

   3. If internal damage is discovered after opening:

      • Report the issue to the freight carrier within 24 hours.

      • Provide photos of both the damaged goods and packaging.

      • File a claim directly with the freight company.

   4. Distributor Assistance & Replacement Policy:

   5. • The Distributor is not responsible for damages caused by the freight company but will assist the Retailer in submitting claims when possible.

      • Replacements for freight-damaged items will be issued at the Distributor’s discretion, either before or after the freight company reimburses the claim.

3. Return Authorization Requirement

   • All returns require prior authorization from the Distributor before being shipped back.

   • Unauthorized returns will not be accepted.

4. Acceptable Return Reasons

   Returns will only be accepted for the following reasons:

   • Errors in shipment (wrong item shipped).

   • Duplicate shipments.

   • Factory defects affecting the product’s function or appearance.

5. Return Process & Restocking Fees

   • Non-defective returns (not due to factory defects or shipping errors) may be subject to a 15% restocking fee.

   • All authorized returns must be freight prepaid unless otherwise agreed.

6. Claim Processing & Resolution

   • Once a damaged goods claim is submitted, the Distributor will review the case and may request:

     • Photos of the damaged product and packaging.

     • A copy of the original invoice or purchase order.

     • Additional documentation if necessary.

   • If approved, the Retailer will receive a replacement, credit, or refund as determined by the Distributor.

While we try to ensure shipping accuracy, sometimes, mistakes happen. Contact us at care@lsghobby.com.

We are proud to offer items that can be ordered before they arrive at our warehouse.

To reserve a product marked with the "pre-order", simply add it to your shopping cart and submit .

We strive to ship pre-orders as soon as they are received in our warehouse. Our goal is to ensure timely delivery of a pre-ordered item on the scheduled release date of the product.

You are not charged for pre-ordered items until they become available to be shipped. You will receive an invoice either after the release date, or 1-2 days prior to its shipping, depending on your order.

You will not be charged for any of the items until they are ready to ship. Any items in your cart that are available now will be grouped into one order and you will be charged when those items are processed and ready to ship.You will receive an email notification when your pre-orders items are available in our store.

Please contact us by phone or email at the following:
Phone: (647) 812-1951
Email: care@lsghobby.com